State Farm® Insurance Agent Jose Gastelum
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Ashley Mendoza
August 27, 2024
5
out of
5
rating by Ashley Mendoza
"My experience at state farm was amazing! Nadia was super helpful and informative and made my switch over to State Farm quick and easy! Recommending this place to family and friends!"
We responded:
"Hi Ashley, sorry for the delayed response. Thank you very much for your review and for becoming a new customer in our Agency. Please don't hesitate to call, text, or email us if you need anything. We want to be your first point of contact for anything you need. Thank you as well from Nadia and me for your kind words. She is an excellent team member. Glad we were able to help you with your auto insurance needs. "
Ricky Ramirez
August 11, 2024
5
out of
5
rating by Ricky Ramirez
"BEST SERVICE!! I want to thank Nadia for helping me step by step through the process. Also being patient, professional and answering all of my questions. I would highly recommend!! Also want to thank Jose for going above and beyond and making sure i was good to go. VERY PROFESSIONAL!! Thanks for the help."
We responded:
"Thank you so much for your kind words and taking the time to leave us a review! My apologies for taking so long to respond. We're thrilled to hear that you had such a positive experience with our team. I'll make sure to pass along your appreciation to Nadia for her exceptional service. She is the best. We're delighted to know that our patience, professionalism, and willingness to assist were greatly appreciated. We're grateful for your recommendation, and we look forward to serving you again in the future. If you have any more questions or need further assistance, please don't hesitate to reach out. Thank you again for choosing our State Farm Agency for your Auto Insurance needs!"
Gisela Pacheco
October 14, 2023
5
out of
5
rating by Gisela Pacheco
"Awesome service!! Everyone is extremely kind and easy to talk to! Someone had hit my side mirror so I called State Farm and Nadia helped with the process as well as Jose the same day. They were extremely fast and took care of everything! I recommend this office! They are extremely good at explaining everything and making sure you’re being taken care of :)"
We responded:
"Thank you very much Gisela for the kind words and for insuring your auto with our Agency all of these years. Thank you for making us your first choice for your auto insurance. Glad we were able to help you quickly with your auto claim on your new car. "
Herman Holloway
October 4, 2023
5
out of
5
rating by Herman Holloway
"Myra helped me alot"
We responded:
"Thank you very much for your review, Herman. Glad we were able to help you quickly with your Auto Insurance needs. We appreciate your business. "
Manuel Payan
September 26, 2023
5
out of
5
rating by Manuel Payan
"Excellent Service and attention"
We responded:
"Thank you very much for your review and for being an excellent customer with us. We appreciate your business. "
Debbie Olivo
September 25, 2023
5
out of
5
rating by Debbie Olivo
"Nick was the agent that helped me. He was very kind and knowledgeable and helped me understand my policy and what I was paying for."
We responded:
"Hi Debbie, thank you very much for the great review and for your kind words about Nick. We all strive to make sure our customers are well informed about their coverage options. We're all here to help if you need us. Thank you for buying your Auto insurance from us and welcome to State Farm."
Karyna Miriam Escobedo
September 10, 2023
5
out of
5
rating by Karyna Miriam Escobedo
"Excelente trato"
We responded:
"Muchas gracias Karyna por el review y bienvenida a State Farm. Cuando tengas tiempo por favor pasa por nuestra oficina para conocerte en persona. Gracias por tu patrocinio. "
Delfino Espinoza
August 6, 2023
5
out of
5
rating by Delfino Espinoza
"Buen precio de aseguranza para vivienda 👍"
We responded:
"Muchas gracias Delfino por tu "review" y por tu patrocinio estos ultimos dos anos. "
Mila Baez
December 15, 2022
5
out of
5
rating by Mila Baez
"Always a pleasure working with Jose and his team! Highly recommend them!"
We responded:
"Thank you Mila! Great having you as a customer with State Farm. "
M. Blanco
October 27, 2022
5
out of
5
rating by M. Blanco
"Wonderful customer service. Hablan español. Take their time to explain everything to you."
We responded:
"Thank you very much Maria for the great review. It was a pleasure meeting your son and you today. Please let us know if you ever need anything. We're here for you. Thank you very much for your business."
Sylvia Hernan
October 27, 2022
5
out of
5
rating by Sylvia Hernan
"Jose has always been excellent to work with. He goes out of his way to explain everything, he makes sure we understand our policies, and that we have the best protection possible."
We responded:
"Thank you very much for your sweet review. We try very hard to personalize a plan to meet each customer's needs by explaining their benefits and all the options they have."
John Harman
April 5, 2022
5
out of
5
rating by John Harman
"Jose Gastellum has been my State Farm Insurance for 7 years. He and his staff provide excellent customer care and service. He is always available when I need him. He has given me excellent advice on my insurance needs, including for my home, my rental property, my cars, my worker's compensation and my business liability. Jose is professional, genuine, honest, available and always looking out for my best interest. I highly recommend his office for your insurance needs."
We responded:
"Thank you very much John for the amazing review. We love having you as one of our best auto, home, rental insurance, and business insurance customers. It's always great when you can be of service to such a great guy and the best chiropractor in the whole world. I'm glad you have my back, literally. Thanks again for your loyalty and your business all of these years!"
Jason Brader
April 1, 2022
5
out of
5
rating by Jason Brader
"Easy, Fast and friendly service."
We responded:
"Thank you very much Jason. We strive to be there personally and quickly for anything our auto insurance customers need. Thank you very much for your business and loyalty all these years."
Gerard Doan
March 19, 2022
5
out of
5
rating by Gerard Doan
"I had great experience switching over from my previous insurance company over to State Farm. Jose was knowledgeable and provided me the necessary information in choosing the best coverage. I would definitely do business with them again!"
We responded:
"Thank you Gerard for your review and for switching your insurance over to State Farm and my Agency! I'm glad that you enjoyed our services and products as we pride ourselves in giving our customers the best options available."
Maribel Nieto
March 8, 2022
5
out of
5
rating by Maribel Nieto
"Very helpful, Myra answered all the questions i had in a fast and efficient way via email. Thank you!"
We responded:
"Thanks Maribel on behalf of Myra and our Agency! We really appreciate you as a customer and are glad we could help you with your Business Insurance needs. Take care."
Yazmin Zertuche
September 18, 2021
5
out of
5
rating by Yazmin Zertuche
"Super super helpful & reliable. Had my cars catalytic converter cut out and they instantly had a rental ready for me & a tow to an auto shop to deal with the damages. They even helped deal with difficulties at the rental agency & clarification about my policy since enterprise wanted more money."
We responded:
"Thank you very much for your review and for having your insurance with State Farm and my Agency. I'm glad that we were able to help you through the claims process and with your rental car company quickly and efficiently after your catalytic converter was stolen."
Oscar Villalobos
September 9, 2021
1
out of
5
rating by Oscar Villalobos
"It is true , about the post below from stephanie Villalobos. That is my daughter and she did buy the earthquake and renters since the 26 of Aug so it would be become effective on the 29 of Aug. It is negligence from the staff to only advise us of the policy not being active from my daughter calling in . NOT EVEN BOTHERING TO SEND AN EMAIL, CALL, TEXT OR LETTER !! If she would have never called in we would have gone months and possible been all out of pocket in the event after an earthquake. They don't care about their clients even though CA is expected for the big one. To be clear my name is also on the policy making me a client they don't care about."
We responded:
"We take pride in how we treat our customers, so I appreciate you following up on your daughter, Stephanie’s experience with our office. This issue did not originate with my Agency. Nevertheless, we will strive to communicate better with our customers moving forward."
Stephanie Villa
September 9, 2021
1
out of
5
rating by Stephanie Villa
"I have my car insurance with Statefarm. I wanted to bundle my renters and earthquake with statefarm insurance as well. I was told by Myra Gastelum on Aug 26 by email my policy would be effective on 08/29/2021 12:01 am my policy would start . The earthquake in Mexico that occurred on 09/07/2021 led to ME to call the Jose Gastelum Agency to get my official proof of earthquake ins to be able to print out . When I called yesterday on 09/08/2021 I was told verbally my policy never was bound and they had known since of Friday 09/03/2021. Mind you , I was the one who called NEVER DID I GET AN EMAIL, CALL, TEXT OR LETTER BY THIS AGENCY OR CARRIER MY POLICY WAS NEVER BOUND. JOSE GESTLUM AND HIS STAFF HAVE NO REGARD FOR MY POLICY AND DONT CARE IF THERE HAD BEEN AN EARTHQUAKE AND MY POLICY I THOUGHT WAS BOUND BY THE EMAIL CONFIRMATION didn't cover because they didn't bother telling the client(ME ) of this BIG AND IMPORTAN INFORMATION. NEVER DO BUSINESS WITH THEM . THEY DONT CARE ABOUT YOUR WELL BIENG OR IF SOMETHING IMPORTANT HAS OCCURRED IN YOUR POLICY ."
We responded:
"I am sorry for your experience, and I apologize for the misunderstanding. This issue did not originate with my office. Nevertheless, we didn’t do a good enough job of communicating to you that your policies were bound, that coverage was in force, and that you would have ample time to find a policy elsewhere. We would never cancel your policy after payment has been made without giving you time to find a replacement. Our Agency strives to treat all of our customers with honesty, integrity, and professionalism, so my apologies if we didn’t live up to that standard with you."
Brandy Rodriguez
April 20, 2020
5
out of
5
rating by Brandy Rodriguez
"Always super professional, understanding and friendly!"
Jesus Perez
August 6, 2019
5
out of
5
rating by Jesus Perez
"Very good place"
We responded:
"Thanks for the kind words Jesus. Sorry it's taken me so long to respond. Thank you for having your auto and renters insurance with us. I appreciate your business. Happy holidays!"
Betty Lopez
March 27, 2019
5
out of
5
rating by Betty Lopez
"Jose at State Farm is an excellent agent. I used to have insurance with Geico and they kept raising my rates. Jose was able to save me a lot of money on car and rental insurance and also let me know of all the beneficial discounts I qualify for. I highly recommend him and his staff!"
We responded:
"Thank you Betty for the great review. For some reason I thought I had already responded, but I guess I hadn't. Hope to see you guys soon."